Saturday, 23 June 2012

Fix MP fails to re-install on a site Reset

Issue:
The MP installation failed on the site server after the a site reset with provider was performed.

Analysis and solution:
The following errors were recorded in the mpMSI.log on the site server when attempting to install\reinstall the management point.

MSI (s) (AC!CC) [09:41:17:095]: Product: SMS Management Point -- Error 25006. Setup was unable to create the Internet virtual directory CCM_Incoming
The error code is 800CC801


Error 25006. Setup was unable to create the Internet virtual directory CCM_Incoming
The error code is 800CC801
CustomAction CcmCreateIISVirtualDirectories returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (AC:64) [09:41:17:114]: User policy value 'DisableRollback' is 0
MSI (s) (AC:64) [09:41:17:114]: Machine policy value 'DisableRollback' is 0
Action ended 9:41:17: InstallFinalize. Return value 3.

Perhaps due to a previous SMS agent host service crash and server unexpected shutdown, the BITs extension may be corrupted on the site server. This also prevents a MP being re-installed and would also prevent clients successfully reporting updates compliance.

Performing  the below actions fixed the issue:
1. Uninstall the failed MP role from the SCCM console
2. Uninstall the SCCM agent from the site server.
3. Remove the BITs feature from the Server Manager console.
4. Reboot the server.
5. Install the Windows BITs feature.
6. Install the MP - This time it should install successfully.
7. Install the SCCM agent.
  • Afterwards the clients were able to communicate properly with the MP, receive policy and report updates compliance status
  • Please note: This is also a fix for some obscure client policy or client updates compliance issues or any situation where Bits may be suspect.
  • Also please note: The MP appeared to be healthy according to MP control log prior to attempting the site reset with 200 (healthy) status.
  • This remediation process is what I follow any time there is any recurring issues with a site servers management point or SCCM agent. 


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